Terms & Conditions | Emily and Raul

Last updated: September 13, 2025

Reviewed regularly to ensure accuracy and fairness.

🌟 At a Glance: What You Need to Know

We’ve written this summary to give you the essentials quickly. For full details, please read the Terms below.

📦 Physical Products (Books & More): Return within 14 days if unused and in original condition (excluding final sale items). You cover return shipping unless we made a mistake.
🖨️ Dropshipped Products: Same return rules apply, though shipping times may vary.
💻 Digital Downloads: Final sale once accessed or downloaded, unless there’s a duplicate charge or technical defect we can’t fix.
🚚 Shipping: U.S. orders typically arrive in 5–12 business days. International orders: 7–21 business days. Tracking is provided where available.
💳 Payments: All prices in USD. You’re responsible for any bank or conversion fees.
🔒 Privacy: Your data is protected by our Privacy Policy. We never sell your personal information.
⚖️ Disputes: Governed by California law. Most disputes resolved by individual arbitration (not class actions). You can opt out within 30 days of your first purchase.

➡️ This is just a summary. Please read the full Terms & Conditions below for all details.

1. Overview and Acceptance

By using our website, creating an account, or purchasing a product, you agree to these Terms & Conditions ("Terms"). If you do not agree, please do not use our Site. These Terms incorporate our Privacy Policy and Return Policy.

2. Definitions

Site: The emilyandraul.com website and related pages we control.
Products: Includes physical items (books and in-house products), dropshipped items, and digital/downloadable content.
Customer/You: The individual or entity purchasing or accessing our Products.

3. Eligibility and Accounts

You must be at least 18 years old (or age of majority in your jurisdiction).
You are responsible for safeguarding your account credentials.
You agree to provide accurate information and update it as needed.

4. Product Categories

We offer:

In-House Physical Products: e.g., books and items we produce directly.
Dropshipped Physical Products: Produced/fulfilled by our partners.
Digital Products: Delivered by instant download or email link.

5. Ordering and Contract Formation

Orders are offers to purchase.
We may accept or decline orders at our discretion.
A contract is formed when we either send confirmation or ship the Product.
If we cannot fulfill an order, we will issue a refund.

6. Pricing, Taxes, and Payment

Prices are in USD unless otherwise noted.
We may correct errors (including pricing) and cancel affected orders.
You authorize us to charge your payment method for the order total, including taxes, shipping, and fees.
Customers are responsible for any bank charges or conversion fees.

7. Shipping and Delivery

Processing: 1–3 business days for in-house items; dropshipped items may vary.
Transit: U.S. 5–12 business days; international 7–21 business days.
Tracking: Provided where available.
Address accuracy: Customers are responsible for providing correct addresses.
Risk of loss: Transfers to you when we deliver to the carrier.
Customs/duties: International customers pay any applicable fees.
Partial shipments: We may ship items separately. Backorders will be communicated with options.

8. Digital Delivery and License

Digital products are delivered via email or instant download after payment confirmation.
License: personal, non-exclusive, non-transferable, revocable.
You may not share, resell, or distribute files, nor remove watermarks, nor use commercially without written consent.
Disclaimer: We strive to ensure secure and accessible downloads but cannot guarantee uninterrupted or error-free access due to factors outside our control.

9. Returns, Exchanges, and Refunds

In-House Products: Return within 14 days if unused and in original condition (excluding final sale). Customer covers return shipping unless we erred.
Dropshipped Products: Return eligibility mirrors in-house rules unless partner terms differ.
Digital Products: Final sale once accessed, unless duplicate charge or unfixable defect.
Refunds: Issued to the original payment method within 10 business days of approval. Refunds exclude original shipping charges unless the return is due to our error.

10. Promotions, Gift Cards, and Bundles

Promotions/codes cannot be combined unless noted.
Gift cards are non-refundable, non-reloadable, and cannot be redeemed for cash (unless required by law).
Lost/stolen gift cards cannot be replaced.

11. Accuracy of Information

We aim for accuracy but cannot guarantee all details are error-free. We may correct errors or update content without prior notice.

12. Third-Party Services

We rely on third-party platforms for payments, shipping, and file delivery. Their terms govern your use of their services.

13. Intellectual Property

All content (text, graphics, images, logos, videos, and products) is owned by or licensed to Emily and Raul and protected by intellectual property law. You may not reproduce or distribute content without permission.

14. User Content and Reviews

By posting reviews or content, you grant us a worldwide, royalty-free license to use, publish, and display it for business purposes. You represent you have rights to share it and it does not infringe others’ rights.

15. Prohibited Uses

You may not:

Use the Site for unlawful or fraudulent purposes.
Interfere with or disrupt Site operations.
Copy or scrape content without permission.
Circumvent digital rights management.
Abuse promotions or refunds.
Infringe intellectual property or privacy rights.

16. No Warranties

Products and the Site are provided “as is” and “as available.” We disclaim all warranties to the extent permitted by law.

17. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages. Total liability is limited to the purchase price of the Product involved.

18. Indemnification

You agree to indemnify Emily and Raul, affiliates, and employees against claims arising from your misuse of Products, breach of Terms, or violation of laws/rights.

19. Governing Law and Dispute Resolution

Governed by California law, regardless of your location.
Arbitration: Except for small claims and IP cases, disputes resolved by binding arbitration with JAMS in California.
Class Waiver: No class actions/arbitrations allowed.
Opt-Out: Email connect@emilyandraul.com within 30 days of purchase with subject "Arbitration Opt-Out" and order details.

20. Force Majeure

We are not liable for delays caused by events beyond our control (e.g., natural disasters, pandemics, supply chain disruptions).

21. Updates to Terms

We may revise these Terms occasionally. Updates take effect when posted with the “Last updated” date. Material updates will be highlighted. Continued use = acceptance.

22. Privacy

Your use of the Site is also governed by our Privacy Policy. We only collect and use your data as described there and never sell personal data to third parties.

23. Miscellaneous

Severability: If any provision is invalid, the rest remain enforceable.
Assignment: You cannot transfer these Terms without consent. We may assign them in business transfers.
Entire Agreement: These Terms + policies = full agreement.
No Waiver: Failure to enforce is not a waiver of rights.
Language: English version prevails.
Customer Support: We aim to respond to inquiries within 2–3 business days.
Accessibility: We are committed to making our Site and Products inclusive. If you experience barriers, please contact us.

24. Contact Information

For questions or notices, contact us at:

Email: connect@emilyandraul.com

✨ Thank you for supporting our creative work. We are honored to share our books and creations with you.

Coming Soon