Refund & Return Policy

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Last updated: September 13, 2025

Reviewed regularly to ensure fairness and compliance.

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🌟 At a Glance

• 📦 Physical Products (Books & More): Return within 14 days if unused, undamaged, and in original packaging.

• 💻 Digital Products: Final sale once downloaded or accessed, unless defective or a duplicate purchase.

• 🌍 International Customers: Local consumer rights (EU, UK, Australia, Canada, etc.) apply in addition to this policy.

• 🔁 Refunds: Issued to the original payment method within 10 business days of approval. Refunds exclude original shipping fees unless due to our error.

• 💌 Support: Email connect@emilyandraul.com within your return window. We reply within 2 business days.

 

A Note from Us

We want you to feel confident shopping with us. If something isn’t right, we’ll work with you to make it better. We also encourage mindful purchases to help reduce unnecessary returns and shipping.

 

1. General Return Period

• Physical Products: Unused, undamaged items may be returned within 14 calendar days of delivery, with all original packaging, tags, and accessories.

• Digital Products: Non-refundable once downloaded or accessed, unless defective or purchased in duplicate.

 

2. European Union & United Kingdom Rights

• You may cancel orders within 14 days of delivery without reason (the “cooling-off” period).

• You cover return shipping unless we agree otherwise.

• Exceptions: Custom items and digital downloads you’ve chosen to access immediately (with consent) are not eligible.

• If not informed of cancellation rights, you may cancel up to 12 months after delivery.

 

3. Australian Consumer Law (ACL)

• You are entitled to a repair, replacement, or refund if a product is faulty, not as described, or fails to perform.

• Minor issues: We may repair or replace.

• Major issues: You may choose a refund.

• Change-of-mind returns are not required under law, but may be accepted as goodwill (must be unused and in original packaging).

• For faulty items, we cover reasonable return shipping and original delivery costs.

 

4. Canada

• Defective goods: Eligible for refund or replacement.

• Change-of-mind: Not required by law, but we extend our 14-day return policy as a courtesy.

• Proof of purchase required.

• Provincial consumer laws may provide additional protections, which we will honor.

 

5. Conditions & Exclusions

• Items must be in original condition; worn, altered, or damaged items may not qualify.

• Final-sale items (clearance, personalized products) are non-returnable unless defective.

• Bundles/kits must be returned in full.

• Proof of purchase is required.

 

6. Return Procedure

1. Contact Us: Email connect@emilyandraul.com with your order number, reason for return, and photos if applicable. A contact form is also available on our website.

2. Authorization: We will confirm eligibility and provide return instructions or a prepaid label if due to our error.

3. Package Securely: Use original packaging and include order details.

4. Ship Back: Send within 7 days of approval. Use trackable shipping for protection. We are not responsible for lost return shipments without proof of delivery.

5. Refund/Replacement: Once inspected, refunds are issued within 10 business days to your original payment method. Refunds are issued only to the original payment method used at purchase. Customers may also choose store credit if preferred.

 

7. Non-Delivery or Wrong Item

• If your order does not arrive or is incorrect, contact us within 14 days of delivery. We will arrange a replacement or refund.

• If a wrong address was entered at checkout, you are responsible for recovery or re-shipping.

 

8. Accessibility & Support

If you need assistance with returns due to accessibility needs, please let us know so we can support you.

For return or refund questions:

Email: connect@emilyandraul.com

We aim to respond within 2 business days.

 

9. Currency & Governing Law

• Refunds are processed in USD. Exchange rates or bank fees may result in slight differences from the original amount paid.

• This Refund Policy is governed by the laws of California, USA, consistent with our Terms & Conditions.